Terms of Service

1. Agreement to Terms

By accessing or using JobNest ("the Service"), operated by JobNest ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including business account holders, team members, and any person who accesses the Service.

2. Description of Service

JobNest is a cloud-based platform for managing service businesses. Features include job scheduling, client management, invoicing, quoting, team coordination, photo documentation, and third-party integrations. The Service is provided on a subscription basis with multiple plan tiers.

3. Calculations, Estimates & Compliance

3.1 Travel Time Estimates

The Service provides estimated travel times between job locations using third-party mapping services (Google Maps). These estimates are approximations based on distance data and configurable adjustments. They do not account for real-time traffic conditions, road closures, detours, or other variables that may affect actual travel time. You acknowledge that travel time estimates may differ from actual travel times and should be verified before use in payroll or other financial calculations.

3.2 Paid Break Calculations

The Service provides configurable paid break calculations. Default values are based on our understanding of minimum entitlements under the Employment Relations Act 2000 (New Zealand) at the time of implementation. However, legislation may change, and these defaults may not reflect the most current legal requirements. You are responsible for verifying that your break pay settings comply with all applicable laws, employment agreements, and collective agreements.

3.3 Public Holiday Pay Estimates

The Service may suggest a public holiday pay amount for eligible employees, calculated using an Average Daily Pay method derived from data you have entered in timesheets over the preceding period. This is an estimate provided for your convenience only and is based on our understanding of the Holidays Act 2003 (New Zealand) at the time of implementation. It does not determine whether a day is an "otherwise working day", whether an employee is entitled to public holiday pay, whether an alternative holiday (day in lieu) or time-and-a-half is owed for hours worked, or whether an individual is an employee or a contractor. The suggested value is always editable. You are responsible for verifying every public holiday payment complies with the Holidays Act 2003, the relevant employment agreement, and the employee's actual circumstances before paying.

3.4 Public Holiday Dates

The Service generates New Zealand public holiday dates, including provincial (regional) anniversary days, based on our understanding of the published rules and Government-gazetted dates at the time of implementation. Public holiday and anniversary dates are observed by local custom and may be set or varied by regional or city councils; some regions (for example Otago and Westland) do not have a single fixed day of observance and depend on the employment agreement or local practice. Dates for future years may be derived from these rules before official dates are published and are subject to change. You are responsible for verifying the applicable public holiday and anniversary dates for your region and workforce, including with your local council and relevant employment agreements, before relying on them for rostering, leave, or payroll.

3.5 No Legal, Employment, or Accounting Advice

The Service is a business management tool, not a legal, employment, or accounting advisory service. Any calculations, estimates, defaults, or suggested values provided by the Service (including but not limited to travel time, paid breaks, payroll summaries, invoice amounts, and GST calculations) are provided as tools for your convenience only. They do not constitute professional advice.

You are solely responsible for:

• Ensuring compliance with New Zealand employment law, including the Employment Relations Act 2000, Holidays Act 2003, and Minimum Wage Act 1983
• Verifying the accuracy of all calculations before using them for payroll, tax filings, or other official purposes
• Obtaining independent legal or accounting advice where appropriate
• Configuring the Service correctly for your specific business requirements

3.6 Configurable Settings

Certain features allow you to customise calculation parameters (e.g. break rules, travel adjustment percentages, tracking modes). You are responsible for reviewing and maintaining these settings. We do not monitor whether your custom settings comply with applicable laws or employment agreements.

3.7 AI Features

Some features use artificial intelligence provided by a third-party provider (currently OpenAI), for example, drafting client messages and feedback replies, mapping columns when you import a spreadsheet, and the AI assistant. When you use them:

• AI output is generated automatically and may be inaccurate, incomplete, or inappropriate for your situation
• You must review AI output before you rely on it, use it, or send it to anyone; you are responsible for anything you send or act on
• The data needed to generate the result is sent to the AI provider only for that purpose, as described in our Privacy Policy
• The AI provider does not use data sent through its API to train its models

3.8 GST and Tax Settings

You tell JobNest whether your business is registered for GST, and you can change this at any time in Settings. You are responsible for that choice and for keeping it correct. If your registration changes, update the setting.

If you choose No, JobNest sets up new quotes and invoices without GST. If you choose Yes, or have not answered yet, JobNest adds GST at 15% by default, unless you change the tax mode on a document. Documents you have already issued keep the amounts they were issued with, repeating invoices keep their own tax mode, and reports use your current setting. After you change the setting, check your repeating invoices and any drafts.

You are responsible for the tax content of every quote, invoice and other document you create or send, including whether GST is charged, the amounts, and your GST number. Your documents are only as accurate as the setting and the details you enter, so check each one before you send it.

We do not check your GST status with Inland Revenue, we do not file your returns, and nothing in the Service is tax advice (see section 3.5). If you are not sure, ask your accountant or Inland Revenue. Section 12 applies to anything arising from this section.

4. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for keeping access to your account secure, including your password and the devices you sign in on. We recommend turning on two-factor authentication for your account.
• You must notify us immediately if you suspect unauthorised access to your account.
• You must be at least 16 years old to use the Service.
• One person or business entity may not maintain more than one free (Starter) account.

5. Subscriptions & Payments

5.1 Plans

The Service is offered under multiple subscription plans (Starter, Growth, Business, Enterprise). Plan features, limits, and pricing are described on our Pricing page. All prices are in New Zealand Dollars (NZD) and are exclusive of GST unless stated otherwise.

5.2 Billing

Paid subscriptions are billed monthly in advance. Payment is processed by Stripe. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis. All prices are in New Zealand Dollars (NZD) and exclude GST (15%) unless stated otherwise.

Business includes 10 staff app logins and Enterprise includes 20. A staff app login is an account that can sign in to JobNest; people recorded for rostering only do not count.

The account owner can add staff app logins in Billing settings at NZ$10 per month each, plus GST, up to 15 on Business and up to 200 on Enterprise. Extra logins are billed as a separate monthly subscription. When you first add them it is set to renew on your plan's renewal day, and the first charge only covers the days until then. Adding logins is charged straight away for the rest of that month. Removing logins takes effect from the next renewal, and the current month is not refunded. Extra logins are never added or billed automatically.

If your plan ends, or moves to a plan without extra logins, extra logins stop counting straight away and their subscription ends at the end of its current month, with no refund.

If you have more staff app logins than your plan and extra logins allow, we let you know and you have 7 days to add logins, change plan or choose who keeps access. After that, the logins used most recently are kept up to your limit and the others are switched off until you add more. The account owner always keeps access.

5.3 Free Trial

Try Growth or Business free for 14 days without providing a card. You choose the plan when you create your account. You can also start on the free Starter plan, or subscribe straight away instead of using the trial.

The trial does not start a subscription and no automatic charge is made. Unless you choose to subscribe, your account returns to the Starter plan when the trial ends, and the features of your paid plan are no longer available (see section 5.5).

For Enterprise, book a demo, or subscribe now with immediate payment and no Enterprise trial. Without an invite code, your account starts with a 14-day Business trial until payment is confirmed. If you leave checkout without paying, that trial continues. After your demo, we send you an invite code. When you sign up with that code, you get a free Enterprise trial of 14 days, without providing a card.

Some offers, such as the founding offer, include a different trial length. The sign-up form shows the trial length before you create your account, and your welcome email shows the date your trial ends.

Founding 20. The offer is limited to the first 20 businesses to join through this offer, by signing up with the code FOUNDING or by signing up for Growth or Business without a code, from 17 October 2026 until 11:59 pm, 6 November 2026 (NZ time), while places remain. Your place is held when you create your account. Once all 20 places are taken the offer ends, even before the closing date, and later sign-ups get the standard 14-day trial. If you get a place, you get a free trial of 30 days instead of 14. If you then subscribe to Growth or Business by 8 December 2026, you get 50% off the monthly price for your first 6 months, then the standard price applies. The discount comes off automatically at checkout. If you subscribe after 8 December 2026, the standard price applies.

The founding offer is for new customers only and does not apply to Enterprise. The discounted price is plus GST, as described in section 5.2. The founding offer cannot be combined with any other discount code. The founding discount applies to your business's first subscription only. If you cancel and subscribe again, the discount does not come back and does not continue. To confirm this, we may compare the card you pay with, the Xero organisation you connect, your business phone number and your business name with earlier founding subscriptions. If the Xero organisation you connect already had the founding discount, the discount may not be applied.

5.4 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. Except under the Time-Back Guarantee in section 5.7, refunds for partial billing periods are not automatic and are handled in accordance with New Zealand law and any written agreement we make with you.

5.5 Plan Changes

You may request a plan change through the Stripe billing portal. The portal shows the effective date and any prorated amount before you confirm. Downgrading may result in loss of access to features or data limits associated with higher plans.

5.6 Failed Payments

If a payment fails, we will notify you and may retry the charge. If payment remains unsuccessful after a reasonable period, we may suspend or downgrade your account.

5.7 Time-Back Guarantee

If you subscribe to a paid plan and JobNest has not saved you at least the hours of admin a week shown for your plan (Growth: 4 hours; Business: 8 hours; Enterprise: 12 hours), you can ask for a full refund within 30 days of your first payment. To claim, use Request a refund in Billing, or email hello@jobnest.co.nz from the account owner's email address. The guarantee applies if, for at least two weeks, you have scheduled your jobs and created your invoices in JobNest and, on Business and Enterprise, closed your weeks on the Timesheets page.

We refund everything you paid in that period, including GST, to your original payment method, normally within 10 business days, and your account returns to the Starter plan. You keep any data you imported, and we will export it for you on request. The guarantee applies once per business. To check this, we may compare the card you pay with, the Xero organisation you connect, your business phone number and your business name with earlier refunds or refund requests. A match never refuses a request on its own: if the card or the Xero organisation matches, a person may review the request instead of it being refunded automatically, and we will email you the decision. The guarantee does not cover charges made more than 30 days after your first payment.

6. Your Data

6.1 Ownership

You retain full ownership of all data you enter into JobNest, including client information, job records, invoices, photos, and team data. We do not claim any intellectual property rights over your data.

6.2 Licence to Operate

You grant us a limited licence to store, process, and transmit your data solely for the purpose of providing the Service. This licence terminates when you delete your data or close your account, except that it continues for backup copies until they are deleted as described in section 6.5.

6.3 Multi-Tenant Isolation

Your data is logically isolated from other tenants on the platform. We implement strict access controls to ensure your data is not accessible to other users or businesses.

6.4 Data Export

You may export your data at any time using the export features provided within the Service.

6.5 Data Deletion

Upon account closure, we will delete your data within 90 days, subject to any legal retention requirements (e.g. tax records). Backup copies, and the one-way codes we keep to check that an offer or guarantee is used once per business, are kept for longer, as described in section 6 of our Privacy Policy.

We make backups with reasonable efforts, not as a guarantee that every record or photo can be recovered, so we recommend keeping your own copies of records you must retain by law.

6.6 Personal Information About Your Clients and Staff

Personal information you enter about your own clients and staff is held by JobNest as your agent under section 11 of the Privacy Act 2020. We hold it only to store and process it for you, not for our own purposes, and it is treated as held by you. You are responsible for:

• Having a lawful basis to collect that information and to use it within the Service
• Telling those people what information you collect and why, as required by the Privacy Act 2020
• Responding to requests from those people to access or correct their information, if we receive such a request, we will pass it on to you

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of New Zealand law
• Upload content that is defamatory, obscene, or infringes third-party rights
• Attempt to gain unauthorised access to the Service, other accounts, or our systems
• Interfere with or disrupt the Service or its infrastructure
• Use the Service to send unsolicited bulk messages (spam)
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell or redistribute the Service without our written consent
• Use automated means (bots, scrapers) to access the Service without our written permission
• Access or use the Service to build a competing product, or copy its features, design or content

We reserve the right to suspend or terminate accounts that violate these terms.

8. Third-Party Integrations

The Service allows you to connect supported third-party services such as Xero. Stripe separately processes JobNest subscription payments. When you enable an integration:

• You authorise us to exchange data with the third-party service as necessary to provide the integration
• You are responsible for complying with the third party's terms of service
• We are not responsible for the availability, accuracy, or security of third-party services
• You may disconnect integrations at any time from your account settings

9. Client Communications

JobNest enables public tenants to send client confirmation emails. When using these features:

• You are responsible for ensuring you have appropriate consent to contact your clients
• You must comply with the Unsolicited Electronic Messages Act 2007 (NZ)
• We are a conduit for your messages and are not responsible for their content
• Message delivery depends on third-party providers and is not guaranteed

10. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by JobNest and protected by copyright and intellectual property laws. Your subscription grants you a non-exclusive, non-transferable, revocable licence to use the Service for your business operations.

11. Availability & Support

We strive to maintain high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance.

Support depends on your plan. Starter and Growth include help guides and email support through hello@jobnest.co.nz or the in-app Help & Support form, and we aim to respond within 2 business days. Business and Enterprise include priority support through the support form and email, plus a guided setup session, and we aim to respond on the same business day. On every plan, we respond to billing, security and account-access issues as a priority.

12. Limitation of Liability

To the maximum extent permitted by New Zealand law, including the Consumer Guarantees Act 1993 (where applicable):

• The Service is provided "as is" without warranties of any kind, whether express or implied
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service
• Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for losses caused by third-party service outages, data breaches at third-party providers, or force majeure events

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law.

If you are acquiring the Service for business purposes, you and we are both in trade, and we agree that:

• The Consumer Guarantees Act 1993 does not apply to the supply of the Service, as permitted by section 43(2) of that Act
• Sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply to the supply of the Service, to the extent permitted by section 5D of that Act
• It is fair and reasonable for both of us to be bound by this clause

13. Indemnification

You agree to indemnify and hold harmless JobNest from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

14. Termination

• By you: You may close your account at any time. Active subscriptions will continue until the end of the billing period.
• By us: We may suspend or terminate your account if you breach these Terms, fail to pay, or engage in conduct that is harmful to the Service or other users. We will provide reasonable notice where practicable.

Upon termination, your right to use the Service ceases. We will retain your data for 90 days to allow recovery, after which it will be permanently deleted, except for backup copies and the offer check codes (see section 6.5).

15. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email or a notice within the platform at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New Zealand.

Before initiating legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at hello@jobnest.co.nz.

17. Force Majeure

Neither party will be liable for any delay or failure to perform obligations under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, power outages, internet disruptions, cloud provider outages, pandemics, government actions, or acts of war or terrorism.

18. General

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and JobNest.
• No waiver: Failure to enforce any right or provision does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our prior written consent.

19. Contact

JobNest is operated by JobNest Limited (NZBN 9429053985286). If you have questions about these Terms, please contact us:

• Email: hello@jobnest.co.nz
• Website: jobnest.co.nz